Getting Better Support III & IV

Here’s two more for you—especially relevant with the launch of Mint 2:

III. Please, please, please don’t post your problem in the Forum and then send an email about it (or vice versa). Pick one. Imagine if everyone did both. By overwhelming the support person/team with duplicate requests you increase the amount of time it takes to respond to everyone’s requests.

IV. If you do choose to submit a support request via email, do so from the product’s website, not the author’s blog. If they’re doing their job they’re not checking their personal email.

Previous
Oh, Minty Day!
Next
Mint for your Desktop Too
Author
Shaun Inman
Posted
January 30th, 2007 at 12:59 pm
Categories
Mint
Web